Article

What to Do If I Am Moving

Printable View
« Go Back

Information

 
Content

Moving my security system

All the Blue by ADT security components are portable, can easily be set-up, and configurable exclusively for your new home.  If your new home happens to be larger than your current home, you can add more sensors or components and install them yourself to make sure your home is fully protected and secured.

Here are the steps you should take to ensure your home security transitions smoothly to your new location.
  1. You should contact Blue by ADT approximately one week prior to moving and provide us with the following information:
  • Address (including street, city, state, and ZIP code)
  • Township
  • County
  • Closest cross street
  • Verify emergency contacts
    • Emergency contacts can be updated at any time through the online web portal or mobile application. 

This will allow us to verify the new address and research this location for permits.

  1. The day you are ready to move your system contact Blue by ADT so we can place your system in a moved status.  When placing your status in move status this will prevent the system from sending any alarms to the monitoring company during your move process.
  2. Now that your security system has been placed in a move status, you can start collecting all the components of your system from around your home and pack them safely to transport them for the move.
  3. Once you have arrived at your new location, please begin setting up your system.  You will need to contact us once the base is connected to your router and your internet service is active so that Blue by ADT can complete the move process.  (Note:  If you are a cellular primary customer the system will need to connect to a local cell tower to complete your move process)
  4. Once your permit requirements are satisfied, if applicable, your system will re-enter a monitored status.


Frequently asked questions about moving

  • Can I purchase additional equipment? 
    • ​​Yes, you can order online under the Shop tab on your web portal or contact Blue by ADT to purchase additional products at 877-464-7437.
  • If I order additional equipment, are there any additional charges to my monthly monitoring rate?
    • There is no additional charges to your monthly monitoring rate when adding sensors to your system. If your Blue by ADT system does not currently have a camera, but you are interested in adding them to your system for video monitoring, optional fees may apply.
  • Can I change my address on my web portal or mobile application for monitoring?
    • To ensure that your home and family continues to be protected correctly, only a Blue by ADT support agent can change the monitoring address on your account. Customer Support 877-464-7437
  • Can I leave my security system with the new buyer of my home?
    • Blue by ADT offers different options when picking the right system for your security needs. It is specifically designed to be wireless so that if you move you can take it with you. However, if you would like to leave it at your previous home for the new homeowner, and if you purchased the system with no contract, the system can be left behind. If you purchased the system with a contract/lease, please contact us for details.
  • Is there a permit required in the new location?
    • Permit and registration requirements are determined by your town, township, city, or county government.  Each local government’s ordinances are different and may contain unique requirements relating to permits. As the alarm system user, it is your responsibility to check with your local governing body to determine if a permit, registration, or other special action is required and then to fulfill that requirement. In addition, Blue by ADT will notify you via email if it is apparent that a permit is required for your monitored location.  Once you obtain a permit, the information needs to be provided to Blue by ADT so that it may be recorded on your account and with the monitoring center.  Failure to obtain and submit a permit when required may result in fines levied by your local municipality.  To find out if you need a permit please contact your local municipality to find out what is required.
  • If I am remaining in the same city, is the permit still valid?
    • The need to update your permit information is determined by your town, township, city, or county government. Each local government’s ordinances are different and may contain unique requirements regarding permits. It is extremely important that you contact your local municipality to find out what is required for your move.
  • How long will it take my system to become monitored once I am moved?
    • Once your permit requirements are satisfied, if applicable, your system will re-enter a monitored status.   Typically, the average system is monitored within seven (7) business days unless there is a delay is obtaining the new permit.