When your alarm is sounding, there are a few options for you to choose, depending on the scenario.
- If it is a false alarm triggered by you or a loved one on accident, you have 30 seconds to Disarm the alarm by entering in your passcode. This will cancel the alarm and return the system to normal with no further action.
- If it is a false alarm and you do not enter the passcode within 30 seconds the monitoring center will call the Primary Contact. If that person gives the correct Monitoring Passcode to the dispatcher, the false alarm is canceled.
- If the alarm sounds in a true emergency, then the alarm will continue to sound, and the monitoring center will be notified after 30 seconds. The Primary Contact will receive a call, provide the password, and can request a dispatch of emergency services to your home.
- If the Primary Contact is unavailable or cannot provide the dispatch with the monitoring password, the dispatcher will continue calling the Secondary Contact and any Courtesy Contacts until someone has the correct password.
- If the incorrect passcode is provided or no contact can be reached, the monitoring center will contact the authorities.
- If you trigger the Panic Button, emergency services will be dispatched to your home immediately, without a phone call. The panic button can only be selected when you are at home. To trigger the panic button:
- TOUCHPAD: Tap the orange button, then select the emergency
- ENTRY KEYPAD: Press the star(*) and pound (#) buttons at the same time
- KEYCHAIN REMOTE: Press the star (*) and STAY buttons at the same time
Make sure you have a
Family Emergency Escape Plan that specifies where to meet and what to do in case of an emergency.
