| Content | Multi-Factor Authentication FAQs 1. What is multi-factor authentication?
Multi-factor authentication (MFA) adds multiple layers of security to your Blue by ADT login process. The first layer is a combination of your email and password. The second layer requires the entry of an additional code. The code is sent as an SMS text message, email and/or voice call after you log into the account with your email and password. Adding these additional steps to authenticate your identity makes it harder for someone else to access your data.
2. How does multi-factor authentication work?
When you enable multi-factor authentication, there’ll be additional steps needed to log into your Blue by ADT account:
- Upon login to the app or portal, you’ll be asked to choose to receive a text message, email or voice message containing a randomly generated code. You’ll use this code to complete your login. Example SMS text message:
- After successfully signing in, you’ll be asked if the device you’re using is a Trusted Device.
- If you select Always trust this device, you won’t have to start the multi-factor authentication process again when logging in on that specific device.
- If you select Require verification with every sign in, the device you’re using will remain untrusted and will require a code to be submitted every time you use it to log into your account.
3. How do I enable multi-factor authentication on the Blue by ADT app?
- Go to Menu > My Profile > Multi-Factor Authentication
- Select your preferred verification method and follow the in-app instructions to complete the setup process
4. Why is multi-factor authentication important?
Multi-factor authentication can help drastically reduce the chances of fraud, data loss or identity theft.
Passwords are the most common way that people authenticate their identities online. However, using just a password alone still presents a risk. Here are some worrying facts* about this traditional security measure:
- 90% of passwords can be cracked in less than six hours.
- Two-thirds of people use the same password everywhere.
- Sophisticated cyber attackers have the power to test billions of passwords every second.
*Source: The Business Journals |
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