Monitoring Passcode
Your Monitoring Passcode is a custom word, numbers or short phrase used to confirm your identity by the monitoring center during alarm event calls. During an alarm event when the monitoring center calls your emergency contacts you must provide the extra monitoring passcode on your account in order to cancel or request emergency services be dispatched. If your primary or secondary contact provides the incorrect Monitoring Passcode to the monitoring center during an alarm event call they will not inform you the passcode provided was wrong and will continue to dispatch emergency services to your monitoring location. The Monitoring Passcode on your account should only been known by your emergency and courtesy contacts.
Updating your Monitoring Passcode via the apps
Follow these steps to change your monitoring passcode:
- Launch your Blue by ADT app
- Access settings and select Monitoring
- Select Monitoring Passcode then enter a new monitoring passcode.
- You will have to enter your new monitoring passcode twice to confirm your change.
- Select Save
Updating your Monitoring Passcode via the web portal
Follow these steps to change your monitoring passcode:
- Login to your account at login.BluebyADT.com
- access settings and select Monitoring.
- Select Monitoring Passcode then enter a new monitoring passcode.
- You will have to enter your new monitoring passcode twice to confirm your change.
- Select Save
