Overview
Your Base is the most important piece in your home security system. The Base requires an internet connection. You have the option to choose whether the base is connected through your Wi-Fi network or through an Ethernet cable directly connected to your router.
Setting up your base
Begin by placing your base centrally in your home if you are using W-iFi, or by placing it near your router if you are using ethernet. Ensure the base is free from metal objects or objects that generate heat such as a heater, cable or set top box, or internet router.
Once you have placed the base,
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Open the box that says “Step 1: Base”.
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Unpack the contents and plug the power cord into the Base. Then plug the power cord into the closest power outlet.
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Next, follow the install instructions in the web portal or application to connect to the internet and set-up your base via Wi-Fi or Ethernet.
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Once your Base powers on, it will begin to communicate with our security network. When you see the front LED light on your Base is solid green or flashing yellow, you can proceed to the next step.
If the front LED on your Base is not solid green or flashing yellow within 10 minutes, please contact Customer Support for additional assistance 877-464-7437.
Phone line connection
The primary connection to the central monitoring station for your base is broadband, followed by cellular as a secondary connection. You can also connect a phone line if available on the back of the unit for an additional layer of protection.
Base LED light quick reference guide
Your Home Security Base has an LED light on the front of the unit.
This Quick Reference Guide will assist you in understanding your system’s status on a day to day basis.
| LED light | System mode |
| Normal LED light patterns on the base |
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Solid green
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Ready to arm
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Solid blue
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Armed (any mode)
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Flashing blue
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Entry delay, exit delay
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Flashing red
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Alarm, exit alarm, panic
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Flashing green
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Disarm – not ready to arm
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Flashing yellow
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A device is faulted, lost, or has a low battery and the system is not ready to arm.
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| Other LED light patterns |
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Solid purple
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Boot mode – base is restarting
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Flashing purple
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Add sensor/device
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White/blue alternating
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Downloading firmware
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| Other LED light patterns |
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Yellow/red alternating
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No network connection
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Yellow/green alternating
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Network is connected, but not connected to our server
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Yellow/blue alternating
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Connected to server, not activated
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Base settings
Once your base is connected to internet and activated, then you can adjust the following settings as needed by going to Settings > Devices > Base and then adjusting the following
- Name - You can rename your base as you choose. This will be shown in your device list and your events related to the base
- Wireless settings - Click on Wireless Settings to set your SSID, password, and wireless security. You can also search for networks to see what is available for you to connect to and what its signal strength is.
- Go wireless - Clicking this button will provide instructions on how to move your base from ethernet to Wi-Fi if it was not initially setup on Wi-Fi
- Chime - If you would like to enable or disable the Chime tone on the base then you can adjust that here.
- Entry tone - If you would like to enable or disable the Entry Delay tone on the base then you can adjust that here
- Away exit tone - If you would like to enable or disable the Away Exit Delay tone on the base then you can adjust that here At least one device in the network (base or repeater) must have an Away Exit tone enabled for this to occur.
- Stay exit tone - If you would like to enable or disable the Stay Exit Delay tone on the base then you can adjust that here. At least one device in the network (base or repeater) must have a Stay Exit Delay tone enabled for this to occur.
- Alarm siren - If you would like to enable or disable the siren from the base, then you can adjust it here. At least one device in the network (base or repeater) must have a siren enabled for this to occur.
Base troubleshooting steps
| Front LED light | The base is trying to... | What you should do.... |
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The light on the front of the base is FLASHING ALTERNATING YELLOW/GREEN.
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The base is online but is not connected to the Blue by ADT server.
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Please contact Technical Support 877-464-7437
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The light on the front of the base is FLASHING ALTERNATING YELLOW/ RED.
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The base is trying to connect to the Internet, failed to connect, and is trying to connect again.
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Ensure your home Internet is working. If the Internet is working and the light does not return to solid Green, please reset the base, press and release the red reset button in back of base. If issue remains contact Technical Support
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The light on the front of the base is FLASHING ALTERNATING WHITE/BLUE.
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The firmware is updating.
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The light should return to green within approximately 15 minutes If the light does not return to green, please contact Technical Support.
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The light on the front of the base is FLASHING YELLOW
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A device is faulted, lost, or has a low battery and the system is not ready to arm.
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Close the door or window that is open, or address any other faulted or troubled devices.
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FAQs
How does my base connect to the central monitoring station?
Your base has four layers of protection. This includes broadband, cellular data, SMS, and through a phone line. If you have any issues with your network, your base will automatically fail over to cellular, SMS, or phone line to ensure your alarm gets through.
How long does the battery last for?
Once your base loses power, it will go into a low energy usage mode and can last for up to 24 hours on battery backup.
Is the battery replaceable?
Yes. The battery can be replaced by removing the bottom pad and opening the battery chamber. You can then replace the battery if needed.
My base is continuously beeping. What do I do?
If your base is beeping regularly, then you have troubled sounds enabled and there is an issue with your network. Log in to your application to view what device has a low battery or is lost and the beep will go away.
Why does my base blink yellow?
When a sensor is open, your system is not ready to arm. The base will blink yellow in this state until your sensor is closed or is no longer faulted.
