Your new LifeShield system comes with cellular backup through both broadband and SMS. In the event that your base is reporting cellular signal issues, there are a few things you can try to improve your signal strength.
1) Connect your base using Wi-Fi and find a location in your home that has a good cellular signal strength. - Moving your base near a window or in an upstairs area can improve it's line of site to a cellular antenna. You can put your base on Wi-Fi by going to Settings > Devices > clicking your base and selecting Wi-Fi Settings. Follow the instructions to find your network to connect it to the internet using Wi-Fi.
2) Move your base away from other metal objects. If your base is located near other metal objects like a cable box, on the top of a refrigerator, or in a networking cabinet then it may end up with interference from the other devices. Moving the base to a location by itself may improve your cellular signal.
3) Contact support for an external antenna. - If moving the base is not an option, you can also contact customer support and request an external antenna for your base.
If the above options don't work, please contact customer support at 877-464-7437 to diagnose the cause of the issue to determine next steps. |
