In the event you receive a "Broadband Outage" notification at your home, we still have you covered via cellular backup for all alarms. A broadband outage notification is intended to make you aware that your Base has lost it's connection to your broadband either due to an issue with your router, your Wi-Fi, or potentially due to a network issue in your area. Here are few things to do to troubleshoot:
- No Internet At Home: If you are away from your home, start by verifying that the other connected devices in your home are accessible if you have them. If you are at home, verify that your smart phone or computer can reach https://login.bluebyadt.com when connected to the internet.
- If you have changed internet service providers or routers, you may need to check https://login.bluebyadt.com/#/connectivity to see if your network is blocking a connection.
- Verify Wi-Fi Passwords Haven't Changed: If your system is on Wi-Fi, make sure that there haven't been any password changes on the network.
- Poor Wi-Fi Signal Strength: If your system is on Wi-Fi, try moving the base closer to your router or access point to improve its signal strength.
- Loose or Bad Ethernet Cable: If your Base is plugged in via ethernet, verify that the cable is fully plugged in on both ends and that there aren't any issues with it. You can also check the lights on your router and on the back of the base to verify that the ports that your ethernet cable is plugged into are working properly and that they are blinking, which indicates there is data being transmitted.
Once you have verified all of the above and the problem has not been identified, you can also try rebooting the base by pressing and releasing the red button on the back of the S30 base. If you continue to have issues, please contact Customer Support at 877-464-7437.
