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Alerts

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OVERVIEW

Stay informed about your home security through Alerts!  Be notified anywhere about your system being armed or disarmed, alarm events, trouble with the system and customize specific alerts just for you!  
 

SYSTEM GENERATED ALERTS  

Your security system comes with three system generated Alerts that you are automatically enrolled in with your default email address:

  • All Alarms
    • Anytime an alarm event occurs this alert will notify your selected notification methods.  This includes, burglar, fire, panic alarms. This Alert is required and you must have one notification method selected for this Alert.
  • All Trouble All Devices
    • Anytime a sensor or device has an issue such as a low battery or if it goes lost, this alert will notify your selected notification method on the issue. This Alert is required and you must have one notification method selected for this Alert.
  • Arm/Disarm Events
    • This alert will notify you when your system is armed or disarmed and by whom. 

 

NOTIFICATION METHODS  

You may receive Alerts at your email address, text message, or you can also receive them via push notification. In Settings > Notification Methods you can configure your email addresses and phone numbers you would like to have notifications sent to. 


ADDING OR EDITING A NEW ALERT

When you are adding a new alert, or editing an existing alert, you will go through a wizard which allows you to customize your Alert. 

  • Step 1: Alert Name - Customize a name for your personal Alert. 
  • Step 2: Trigger Category - Select the trigger category for your alert. Here you can choose to set up a sensor, alarm or arm/disarm alert. Or you can select a troubled event such as issues with devices, sensors, or network related issues. 
  • Step 3: Trigger - Once you have selected your trigger category, you will be presented a list of relevant triggers. For example, if you choose "Sensor", then you can select one or more sensors that you want to fire the alert. This could be send me a notification and take a picture anytime my front door, garage door, or patio door are opened. 
  • Step 4: Details - Once you've chosen a trigger, then you also have the ability to choose whether the alert will fire when an action occurs. For example, if you choose a door sensor, you are presented with an option to get a notification when the door opens or when the door closes. You can also choose to receive a notification if the door doesn't open. This can be used to receive a notification if the kids don't get home from school between 3-5pm. 
  • Step 5: Camera Action - Once you have set-up your trigger details, you then can also add an action for you camera to take a video or snapshot as part of the alert. This will then be attached to your message so you can see what caused the alert. 
  • Step 6: Notifications - On the notifications step, you can choose the notification methods you would like to receive the alerts too. Each alert must have at least one.
  • Step 7: Alert Time Frame - The final step for setting up an alert is to choose what times you would like the alert to come. This can be always, or a custom time window by selecting the day of the start time and end time, as well as the days of the week you would like to have it sent. 


CAMERA MOTION TRIGGERS 

In addition to the alerts configuration screens, you can also receive notifications on camera motion events. To learn more about camera motion events Camera Motion Detection Issues.